TERMS AND CONDITIONS
Terms and Conditions
By booking with us you accept the terms and conditions outlined below!
Parents, by signing your children up for activities you are accepting the terms and conditions below. If you are bringing other children along with you please ensure their parents permission for them to take part
PLEASE NOTE: WE ARE A PURPOSE BUILT WATERSPORTS FACILITY ON PRIVATE LAND.
DOGS, SMOKING & OUTSIDE FOOD AND DRINK ARE NOT PERMITTED ON SITE
If you have any questions about these terms and conditions, please contact us.
Customers:
Any person (or parent/guardian if under 16) who is in attendance and/or participating in an activity organised by the company.
Guests:
Anyone not participating in an activity but spectating.
Activities: Including but not limited to Wakeboarding/Ringo Rides/Paddle boarding/Open Water Swimming/Cycling/Bowls/Archery/Land based activities taking place at Wake Park Vietnam.
Bookings:
(including online bookings, phone bookings, and bookings made in person)
By submitting a booking, the customer represents to us that they have the authority to make the booking for themselves, their child or on behalf of a group and that they accept that the booking is subject to these Terms and Conditions. A contract exists as soon as payment is received. Customers should check the details of their booking (which will be confirmed via email) carefully and promptly to ensure that it accurately reflects the arrangement they have requested. They should immediately inform us of any discrepancies.
Consent:
All users of the cable park, lake or other activities will be required to sign a waiver form confirming they understand the restrictions, operating procedures, and rules. If customers are under 16, we will require their parent’s/guardian’s consent and signature on the waiver prior to them using the cable, lake or participating in any other activity. No consent form will result in the customer not being able to attend their session – no refund will be given.
No child can participate without their parent/guardian signing our online disclaimer form. They must register themselves and then their child.
Payment:
All bookings must be paid for in full at the time of making the booking. This applies to all sales channels. No booking is confirmed until payment has been made and authorised. The company may allow for part payments or deposits to be made for large groups, but this is at the company’s discretion.
Prices:
All session prices are subject to change. However, once a customer has made a booking the price will not be subject to any change, with exception held for omitted details or invoice errors. To attend a session, it must be paid for in full. If a session is booked for multiple people, the full price for all people is due before the activity commences. Any session not paid for will not be valid, the company reserves the right to cancel any booking without prior notice if full payment has not been made in accordance with these conditions.
Activity Time:
Wake Cable:
All bookings are made based on the cable time shown in the description. sets are 15 minutes slots on the water. 30 minutes is allocated to each 15 minute slot to allow for safety briefings and gear up.
It is your responsibility to be ready on the dock at the start of your allotted time. Any variation in this time for any slot is at the discretion of the Manager and their decision is final.
Equipment:
Buoyancy aids, helmets and wakeboard (where needed) are included in the price paid for each activity.
For ride packs and memberships obstacle wakeboards are available to reserve at the time of booking for an additional fee.
Changes to times/dates:
Changes to times and dates for confirmed bookings can be carried out online, over the phone or via email, but must be completed a minimum of 48 hours before the booking is due. We will attempt to accommodate any change requests up to 48 hours before the booking, but it may not be possible due to other bookings.
Cancellations:
We have a 48 hour cancellation policy, if you cancel within 48hrs of the time your booking you will lose your payment or pre-paid credit.
If you give us more than 48 hour notice we will try our utmost to rearrange your booking or credit the payment to be used at a later date.
Arrival:
You should arrive at least 15 minutes before the start time of your session to allow for check-in, changing, and any safety briefing.
Check-in:
Reception for the cable park is in Mai Café on the edge of the lake. Free motorbike parking is available on site.
Walk Up Bookings:
We can accept walk-up bookings if space exists. This cannot be guaranteed, and we strongly recommend pre-booking online.
Late For Your Booking:
Late arrivals will not be refunded. Cable park participants who for example have booked a 15-minute session and arrive 5 minutes late and take 5 minutes to get changed and in the water will only have 5 minutes remaining in the water.
Parental Supervision:
Children under the age of 16 are not to be left without their parent/guardians supervision. Once consent has been given, participants aged below 16 years of age must be supervised by a parent/guardian on every visit, these parents/guardians must always remain in the vicinity of the children.
Changing Facilities:
We have dedicated changing areas for the Wakepark and lake
Health And Safety:
The health and safety of all our visitors, customers and participants is always of the highest priority. Watersports Activities can be hazardous and customers (if under the age of 18 their parents/guardians) must accept that there are risks when participating in the water sports/activities. Customers must comply with all safety and general instructions given by the company and its staff. When participating in a session, customers must be in general good health mentally and physically and must satisfy themselves that the activities are within their abilities. When completing the waiver, customers (if under the age of 18 their parents/guardians) are declaring that they are in general good health mentally and physically and that the activities are within their abilities. The company reserves the right to refuse a booking on medical grounds. No participants are permitted to participate in any activity under the influence of alcohol or drugs. Any medical conditions or concerns must be mentioned to the staff before participating in the activity.
Acknowledgement Of Risk:
THE PARTICIPANT IS AWARE AND UNDERSTANDS THAT WATER BASED ACTIVITIES, WATER SPORTS AND CABLE PULLED WATER SPORTS ARE INHERENTLY DANGEROUS AND ACCEPTS THAT THEY MAY BE EXPOSED TO RISKS AND DANGERS WHICH MAY OR MAY NOT BE FORESEEN OR KNOWN ABOUT BUT WHICH CAN CAUSE SERIOUS INJURY OR DEATH.
The participant acknowledges that such risks include, but are not limited to, drowning, falling, colliding with the shore/ island/ vegetation/ lily pads or submerged or floating objects/ debris/ anchor ropes, presence of insects/ bacteria/ algae/ fish and amoebas in the water, becoming entangled in the rope or handle, extreme physical stress from being pulled across the water by the cable facilities at high speeds which may be at twice the cable speed, jumping high into the air, flipping, and riding over manmade and natural objects, jump ramps, sliders, buoys, and other obstacles, being struck by other riders or the handle, equipment injuries, breaking of wakeboards and wake skates, trip hazards located on the land, dock area and clubhouse and the potential for contracting illness or disease such as Weils disease, E coli etc.
As a result of the understanding and appreciation of the great risks involved with these activities, the Participant agrees to assume and bear full responsibility and sole liability for any death, injury, illness or other losses or property damage (including parked vehicles) occurring on the premises or from the use of the cable park that are sustained by the Participant. The Participants also acknowledges that he or she is fully aware that severe social and economic loss may result from the action or inactions of the Participant while engaged in this activity and agrees to bear full responsibility.
Safety Equipment:
All wakeboarders are always required to wear a buoyancy aid or impact vest and helmet. Both helmets and buoyancy aids are supplied free of charge by the company. All users of the lake are required to wear a buoyancy aid, which are supplied free of charge by the company. Footwear must be worn around the lake.
Medical Attention:
Medical conditions must be declared and signed in advance by all customers. The customer will permit for basic First Aid to be administered by a qualified member of staff or by a qualified medical practitioner and in case of a medical emergency for a medical practitioner to provide emergency treatment and/or medication.
Behaviour:
Customers are required to be considerate towards others and the company’s neighbours, keeping noise levels to a minimum. If the customer or any member of their party is behaving in such a way as to cause danger, upset or distress to any third party or damage to property, the company reserves the right either for the safety of staff or other participants to remove the person from the activity if necessary. No refunds will be given, and the customers are liable for any damage caused. The consumption of alcohol or drugs/illegal substances on the company’s premises is strictly prohibited Parents/guardians are liable for their children.
Damage:
Should damage or loss to persons or equipment be caused as a result of willful damage or gross negligence by a customer, a customer under the influence of alcohol or drugs or as a result of refusal or failure to obey instructions given by our staff, then he or she will be liable for the full amount of repair or replacement and any resulting costs. The cable operator and instructor/ lifeguard or any other supervisor reserves the right to terminate the session/event. Adults will at all times be responsible for minors in their charge.
Insurance:
Whilst at Wake Park Vietnam you are not covered by any Medical, Public, Product and Employee Liability Insurance policies, we cannot be held responsible for any loss, damage or death to any person or personal possessions. We recommend that you take out appropriate insurance cover yourselves for such uninsured losses.
Complaints:
Wake Park Vietnam’s Manager is available to deal with any issues arising from your activity. It is essential you raise any issues during your time at the wake park so they can be dealt with immediately.
Photographs:
We occasionally take photographs during our sessions, which may appear in our brochures, website and other marketing materials. If a customer does not wish to be photographed this should be raised with reception in writing before the session commences.
Waiver:
Wake Park Vietnam reserves the right to waive any or all of the conditions.
Wakeboarding General:
Riders must be 6 years of age or above
In general, good health and be able to satisfy themselves that the activities are within their abilities;
Under 16’s must always be accompanied and supervised by a parent/ guardian .
Equipment Includes: helmet, buoyancy aid
Anyone hitting features must be feature standard and able to perform the following:
-Hold a hard heel side and toe side edge
-Negotiate corners
-Ollie
-Turn the board from regular to switch and back
-Ride laps in switch
-Ollie to switch
If It is your first time to the wake park, you must arrive a minimum of 30 minutes before the start of your session. If you have been to the wake park before you must arrive a minimum of 15 minutes before the start of your session.
Ride Packs:
Packs are per per person and may not be shared.
Rides are valid for 2 years from date of purchase. Any unused slots after this time will be forfeited.
Once this package has been purchased it is non-refundable.
The sessions will be credited to the participants account on payment.
Does not include feature board
Individual Subscription Membership:
Membership includes up-to 30 minutes per day per person the cable.
Booking up to 3 weeks in advance
Board Hire not included
Once this package has been purchased it is non-refundable
Subscription must be paid on the 1st of each month for 6 consecutive months. Missed payments will result in the membership being cancelled.
Obstacle Assessment
Wake Park Vietnam requires that you are able to demonstrate a proficiency in wakeboarding for use on our features. This will be monitored by way of an assessment that will be carried out in the water. It is important that during the assessment you can show that your riding ability is adequate to be able to ride the features safely. During the assessment, it is important to show the following skills in a controlled manner and that each pass is executed using correct techniques, stance and posture.
Stand Up Paddleboarding:
30 minute paddle board hire (subject to availability) – Purchase from Mai Café